BILLING POLICY

Last Updated: July 26, 2026
Applies to: midiwebdesign.com

By using any hosting or related services provided by MIDI Web Design, you agree to the billing terms outlined below.

This policy may be updated at any time without notice. Customers are responsible for reviewing this policy periodically.

1. Payments

1.1 Currency

All charges are listed and payable in Canadian Dollars (CAD).

1.2 Accepted Payment Method

MIDI Web Design accepts Interac Email Money Transfer (Canada only).

1.3 Anniversary Date of Services

Your billing cycle is based on the Account Statement Date, determined by the date your account was activated and the term of the service purchased. Renewal invoices are generated according to this anniversary date.

1.4 No Auto‑Renewals

MIDI Web Design does not use automatic renewals. We never store or process credit card information. A renewal invoice will be emailed 15–30 days before your renewal date.

1.5 Credit Card Safety Notice

MIDI Web Design never asks for credit card information. Do not send credit card details by email, text message, online forms, or community forums. If anyone requests such information claiming to be MIDI Web Design, report it immediately.

1.6 Past Due Accounts

Payment is due on the renewal date. Accounts unpaid on the renewal date may be suspended. Accounts 15 days past due may be cancelled and unrecoverable. We will make multiple attempts to contact you before suspension or cancellation.

1.7 Domain Name Renewal & Deletion Policy

Domain renewals follow strict ICANN rules. If a domain is not renewed:

• 1 day after expiration: domain is deactivated
• 36 days after expiration: domain may be purchased by a third party
• ~40 days after expiration: domain enters redemption (fees apply)
• After redemption: registry may hold domain for 5 days before release If a third party purchases the domain, it cannot be recovered.

2. Hosting & Security Billing Terms

MIDI Web Design offers annual billing only for hosting services. Your billing cycle begins on the Plan Activation Date (the date your login credentials are issued).

3. No Money‑Back Guarantee or Refunds

3.1 No Refunds on Cluster Hosting Plans

No refunds on Cluster Hosting Plans. The 30‑day guarantee does not apply.

3.2 No Refunds on Domain Services

No refunds on domain registrations, transfers, or related services.

3.3 Website Design or Update Services

Deposits are non‑refundable. Completed update work is non‑refundable. Unused prepaid update funds may be kept as account credit or refunded via Interac Email Money Transfer. Refer to the Website Design Terms of Service for full project terms.

3.4 Website Design Project Refunds

3.4.1 Before Work Begins

Full refund available except for hosting plan costs included in the package. Hosting plan fees (Cluster Hosted Plans) are non‑refundable.

3.4.2 After Work Has Begun

Deposits remain non‑refundable. Hosting plan fees included in the package remain non‑refundable.

3.5 Additional Services After Activation

All add‑ons are non‑refundable, including but not limited to:

• license fees
• SSL certificates
• Website Guard
• SiteLock
• additional bandwidth or storage
• themes
• plugins
• stock photos

4. Account Statements

MIDI Web Design does not mail paper invoices. Invoices are emailed to the address on file. Past invoices can be emailed upon request.

5. Overdue Charges

Payments are considered past due 3 days after the renewal date. Suspended accounts require payment of the overdue balance plus a 3% reinstatement fee. Accounts 10 days overdue may be suspended or cancelled. Accounts 30 days overdue may be permanently deleted.

6. Reactivation of Suspended Accounts

To reactivate a suspended account:

• All overdue balances must be paid
• A reactivation fee may apply Accounts unpaid for 10 days incur an additional $19.95 CAD fee. Accounts 30 days overdue may be permanently deleted and unrecoverable.

7. Cancellations

Phone cancellations are not accepted. Once a cancellation is processed, all files and emails are immediately deleted. Backup your data before submitting a cancellation request.

7.1 Cancellation Steps

STEP 1: Backup all website files and emails. STEP 2: Ensure your account contact information is accurate. STEP 3: Email info@midiwebdesign.com with:

• Company name
• Contact name
• Mailing address
• City, Province/State
• Postal code
• Phone number
• Account username
• Account password
• Domain name All details must match your account exactly. STEP 4: Wait for a confirmation email. STEP 5: Reply to the confirmation email to finalize cancellation.

8. No Refunds

No prorated refunds are issued for any MIDI Web Design service.

9. Disputes & Chargebacks

MIDI Web Design has a zero‑tolerance policy for chargebacks. If you believe you were incorrectly charged, contact us immediately. We will investigate and resolve the issue.

10. Price & Policy Changes

MIDI Web Design may change service fees at renewals. New pricing takes effect at your next annual renewal.